Refund policy
At Landen's Flowers, all sales are final. Due to the perishable nature of flowers and floral products, we do not accept returns, exchanges, or offer refunds once an order has been delivered or picked up.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon receipt. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 24 hours of delivery at landensflowers@gmail.com. Include your order number and photos of the issue so we can review the situation and work toward an appropriate resolution.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Fresh flowers and floral arrangements
- Plants
- Custom or personalized orders
- Gift cards
- Sale items
- Perishable goods
Order Cancellations
Orders may be canceled for a full refund only if the cancellation request is received before the order has been prepared or dispatched for delivery. Once preparation has begun, orders cannot be canceled or refunded.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: landensflowers@gmail.com